Your Contact Information

• Provide Valid Phone And Email - where you can be contacted throughout the transportation process.
• Provide a Location Contact - We need a good phone number and email address of the person who will be present at the time of pick-up and delivery of your vehicle. This person must be an adult and able to present a valid driver's license for identification purposes.

Safety First

• Notify Us Of Any Vehicle Modifications (e.g. vehicle lowered, vehicle lift kits, camper shells). There must be a minimum of 4 inches of ground clearance for safe loading and unloading of your vehicle.
• Notify Us Of Any Specialty Items such as spoilers, low-hanging fog lights, luggage racks or running boards that may affect clearances during loading and unloading. We need to be aware of anything that alters or changes the manufacturer standard specifications or dimensions of your vehicle.
• Ensure Pickup Truck Shells / Bed Lines Are Properly Secured so they do not come off during transport.

Minimum Requirements

• Your Vehicle Must Be Operable in order for us to ship your vehicle. The tires, brakes and engine must be in good working order with all safety equipment and appliances intact.
• Gas Level Must Be between 1/8 to 1/4 tank of gas prior to transport, and not more.
• Remove All Personal And Household Items. Do not pack any luggage or plan to ship any personal or household items in your car!

Protect Against Loss or Damage

• Lower Or Remove The Antenna
• Fold In Any Mirrors Where Applicable
• Remove All Portable Interior Components such as hands-free car phones, GPS systems, and stereo face plates.
• Wash Your Car Prior To Transport to facilitate the pre-shipping inspection.
• Repair Or Seal Convertible Tops with tears or open seams to prevent weather exposure from causing additional damage.

Preparing Your Vehicle for Transport

• Check Fluid Levels to prepare your car for a change in weather when shipping to a warmer or colder climate. It is a good idea to check antifreeze, battery and other fluid levels before transport.
• Check Your Battery to ensure it is fully charged and secured in its mounting bracket to avoid delays or unexpected charges for jumg starting a dead battery.
• Check Tire Pressure to avoid shipment delays or charges due to a flat tire.

When Your Vehicle Is Picked Up

• Provide A Complete Set of Keys (e.g. ignition, truck and glove box keys) or key fob/entrance code to the truck driver).
• Ensure The Gas Level is Between 1/8 and 1/4 Full And Not More.
• Check For Leaks and alert the car transporter if your vehicle has any fluid leaks.
• Car Alarms Disabled prior to shipping. If the alarm is activated during transport, it could wear down the battery.
• Take Photos Of Your Vehicle At The Time of Pickup.
• Perform And Sign The Pre-Inspection Form At The Time Of Pick-Up. This should be done with the driver or ShipCarsNow agent. Request a copy of the inspection form and retain it for your personal records.

When Your Vehicle Is Delivered

• Take Photos Of Your Vehicle At The Time Of Delivery.
• Post-Shipment Inspection: Perform a careful inspection of your delivered vehicle with the truck driver or your ShipCarsNow agent, including the undercarriage and the interior. Make sure to note any damages on the post-transport inspection form so it can be compared to the pre-transport inspection. Both you and the driver need to sign the inspection document. Retain a copy for your personal records.

If You Need To File A Claim

• Claims: If you need to file a claim, please send all pertinent documentation to claims@shipcarsnow.com. This would include information such as the pre and post inspections reports, the Proof of Delivery receipt and photos taken at the time of pick-up and delivery. You can also call us at 1-866-207-3360 if you have any further questions about your vehicle's delivery condition or the claims process.

Give Us Feedback

• Complete Our Online Customer Satisfaction Survey: Our goal is to ensure the transport of your vehicle is a positive experience and that you are satisfied with the service you receive throughout the entire auto transportation process. We take Total Quality Management seriously and our organization is focused on continuous improvement. Getting your feedback on our service, through the Customer Satisfaction Survey, is one important mechanism we use to ensure we are delivering on our service objectives.

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