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First-Time Users
Returning Users
Upcoming Conferences:
NAAA Annual Conference
Sept. 7 - 10, 2010 New York Hilton
Going to NAAA? Join us for cocktails at 48 Lounge 1221 Avenues of America Tues. 9/7, 6:00 - 8:00 p.m. Automotive Logistics Global Conference October 4-6, 2010 Dearborn, MI
CPO / National Remarketing Conference October 4-6, 2010 San Diego, CA
SCN is a Gold Sponsor for NRC
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FAQs
The following FAQ's are provided for informational purposes only, are not intended to, and shall not be deemed to alter, modify or supplement the rights and obligations of ShipCarsNow or the Shipper under the applicable Shipper Agreement. Expand All|Collapse All
What type of vehicles can I ship?
Almost anything with wheels! ShipCarsNow transports all drivable passenger vehicles, including sedans, SUV's, pick-up trucks, mini-vans and cargo vans. We also provide car hauling services for retrofitted, commercial and oversize vehicles.
Do you ship personally owned vehicles?
ShipCarsNow has teamed up with Dependable Auto Shippers (DAS) to provide car hauling for personal vehicles. If you are an individual shipping your personal vehicle, complete the quote form to receive your instant vehicle shipping quote from DAS.
Where can I ship cars today?
ShipCarsNow can ship cars anywhere in the U.S. including Hawaii and Alaska, to Mexico and Canadian borders, and to many international ports*. We can deliver your cars next door, or move them from coast-to-coast. ShipCarsNow provides delivery through a powerful, nationwide truck and rail car hauler network that includes thousands of trucks and major railroads across the U.S. We have also partnered with ocean shipping companies for overseas transport. Wherever you have cars to ship in the U.S., or if you are looking to export or import vehicles for further distribution, we can provide the right auto transport solution for you. * For international auto transport, shippers are responsible for compliance with all border and customs procedures, documentation, and any applicable taxes and duties.
How long will it take to ship my car?
For registered customers, our Auto Transport Quote provides estimated transit time along with service options. ShipCarsNow offers several ways to ship your cars. In general, direct truck is the fastest. Truck-rail intermodal combinations are less expensive, if time is not as critical. In many cases, the cost savings from using intermodal rail auto transport can make the extra time in transit more than worthwhile.
Can ShipCarsNow handle auto auction transport?
YES! ShipCarsNow offers complete car hauling solutions that take the hassle out of auto transport and enable car dealers and remarketers to focus on buying and selling instead of worrying about auto shipping.
How do you handle long distance vehicle shipments?
ShipCarsNow can use truck, rail, vessel and driveaway services to meet your car hauling needs. Our logistics experts explore which car hauling options best meet your shipping budget and time requirements. Sometimes, we ship cars by truck from start to finish. Other times, cars are picked up by truck, transferred to rail, and then delivered by a driveaway service. We’re experts at moving large quantities of vehicles in a timely manner to make an auction date or ship sailing, or to distribute a fleet to multiple business locations.
I've never used rail. Is it complicated?
It's as easy as one call to ShipCarsNow. We make it easy to ship a car by train . Car dealers and Remarketers can extend their trading reach with rail to buy or sell more cars online. ShipCarsNow coordinates the entire move from door-to-door. including local pick-up, enclosed auto transport by rail, and final delivery. Shipment status and ETA are available 24/7 on ShipCarsNow.com and our operations team monitors every step of the process to ensure reliable, quality delivery.
I've never used rail. Can I depend on rail?
YES. Over 70% of all new vehicles sold in North America move to market by rail, and more than 99% arrive damage-free. ShipCarsNow makes using rail easy with one-stop, door-to-door management of the process. We provide online tracking of your shipments and realistic ETA's that enable you to manage your business more effectively. Customers should recognize that using multiple transportation modes to move a vehicle (i.e. truck-rail) may take longer than moving a shipment truck-direct, but the savings can be significant and more than compensate for the added transit time.
What is the minimum number of vehicles I can ship?
You can ship one – or thousands. If you have one car to ship, we can handle it; and our exclusive car hauling network is also equipped to handle large volume shipments. Usually you get the best price if you can ship a full truck or railcar load. However, in many lanes, we have the ability to provide you the full-load discount for a single car shipment. Give us a call! We want to understand your business so we can offer affordable auto transport services that fit your unique business needs. If you have repetitive business volume or other specific auto transport requirements, call Sales at 1-866-207-3360 Option 4 about developing contract rates.
How do I prepare my vehicles for shipment?
Print this handy check list for future reference
How do I get preferred rates from ShipCarsNow?
It's as easy as 1 – 2 – 3! 1. Register on ShipCarsNow.com 2. Get a Quote to receive your preferred customer price 3. Convert your quote to an Order and start shipping now! There’s no cost or obligation to register with ShipCarsNow.com. All we require is that you are a business with cars to ship. If you are an individual with a personally owned vehicle (POV), we have teamed up with Dependable Auto Shippers to provide auto transport. Click on the link on our home page or call DAS direct 1-800-576-7497.
How do I trace my shipments?
Registered customers receive a tracking link with their order confirmation email. The tracking link provides current shipment status and updated ETA on ShipCarsNow.com. Shipments can also be traced by Order number, VIN number or Customer Reference number through the Search function once you log in. If you have additional questions or concerns about your shipment, please call us at 1-866-207-3360, Option 3 – Customer Service.
What payment options are available?
ShipCarsNow offers several payment options, including credit card, ACH debit, business credit, and third party billing to an auction or payment service. Credit is established during Customer Registration. If credit is approved, we will invoice you in accordance with the agreed upon rates and terms. Payment terms are typically 15 days following the date of invoice. Additional details are included in the Shipper Agreement. Please send questions regarding invoices and payments to registration@shipcarsnow.com .
Who is liable for transportation damage?
Our first priority is to ship your cars on time and damage free. In the unlikely event that a problem occurs, you only have to make one call … to ShipCarsNow. ShipCarsNow is a federally licensed transportation broker, arranging and coordinating auto transport on your behalf with quality, insured car haulers. Ultimately, the motor carrier, railroad, ocean vessel operator or driveaway service provider contracted by ShipCarsNow is responsible for any damage caused by their handling of your vehicle, subject to certain limitations. We will work to resolve your claim equitably and seek recovery against any carrier who may have caused damage. All licensed car haulers are required by Federal law and ShipCarsNow to maintain cargo damage liability insurance, but their insurance coverage may be subject to certain maximum liability limitations. ShipCarsNow requires our carriers (except for ocean vessel operators and railroad carriers) to provide proof of insurance issued by a licensed insurance provider. Limits of insurance must be equal to the greater of the replacement cost of the freight being transported or $250,000 for any one occurrence in addition to cargo insurance required by applicable State or Federal laws and must cover all risk of loss and damage to property of others in Contractor’s care, custody, and control. The liability coverage of ocean vessel operators and railroad carriers utilized by ShipCarsNow will vary based on each such carrier's public tariffs or private documents as applicable. ShipCarsNow has established processes to ensure that only reputable and insured car haulers handle your automobiles. For more details, please refer to the ShipCarsNow Shipper Agreement and the Claims and Inspection Management Manual.. If you have specific concerns or questions about cargo liability for your shipments, call us at 1-866-207-3360 or email us at claims@shipcarsnow.com , and reference the Subject: Liability.
How do I file a damage claim?
The person receiving the vehicle should immediately and thoroughly inspect the vehicle and note any damage that may be transportation related on the Proof-of-Delivery ("POD") receipt presented by the car hauler before signing the receipt. This process ensures that the car hauler acknowledges the damage. You must then notify ShipCarsNow within two business days of the discovered transportation loss or damage and we will file a claim with the responsible car hauler on your behalf. Again, it is very important that both the driver and the receiver of the vehicle acknowledge all suspected transportation damage on the Proof-of-Delivery (POD) receipt. It is very difficult to prove that damage to a vehicle is a result of transportation when there is no record of any damage noted at time of delivery. Given adequate proof of transportation related damage, ShipCarsNow will seek to resolve your claim in a prompt and equitable manner to recover compensation from the carrier or carriers involved. For additional details, please reference ShipCarsNow’s Shipper Agreement, email claims@shipcarsnow.com , or call 1-866-207-3360 with your questions.
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